What is Rent a Toyota?
Rent a Toyota is a vehicle rental program available only through Toyota dealers. Rent a Toyota was designed to
assist
dealers in offering quality, temporary transportation for their customers. Whether you need a service rental
or an
insurance replacement vehicle, Toyota has you covered. Retail rentals are also available for extended
test-drives or
special travel plans.
Why should I choose Rent a Toyota instead of another rental company?
Unlike other rental companies, Rent a Toyota is Toyota dealer based. This means that not only do you have an
opportunity to rent the latest model Toyota, but you get the quality customer service of a
conveniently-located
Toyota
dealer.
Are Rent a Toyota rates competitive with other rental agencies?
Yes. Toyota dealers are committed to satisfying current and prospective Toyota owners. We are able to provide
very
competitive rates since the vehicle and the facility are part of an existing Toyota dealership. Check with
your
local
Rent a Toyota dealer for exact rates.
Can I rent a vehicle at one location and return it to another location?
At this time, the vehicle must be returned to the Rent a Toyota dealership where it was rented. Check with
your
Rent
a
Toyota dealer about off-site pickup services.
Can I rent any Toyota vehicle?
Participating Rent a Toyota dealers have a wide variety of the latest models available for rent. Please check
with
your local Rent a Toyota dealer for available models in your area.
Can I rent from any Toyota dealership?
You can rent from any participating Rent a Toyota dealer. To find your closest participating dealer, click here.
Can I buy the vehicle I am renting?
Absolutely. Most Rent a Toyota vehicles are available to purchase after their short four-month in-service
period.
Please check with your dealer for details.
Can I take the vehicle I rented into Mexico or Canada?
Rent a Toyota vehicles are allowed in the continental United States, Alaska and Canada. Rent a Toyota vehicles
are
not
covered in Mexico.
Are there age restrictions on the person renting the Toyota?
Yes. You must be at least 21 years of age to rent a Toyota vehicle. Check with individual dealers for exact
age
requirements.
Are there any other restrictions?
You need a valid driver's license and a major credit card in your own name to rent a vehicle in the Rent a
Toyota
program. Proof of full coverage insurance that will transfer to the rental vehicle will be required at the
time of
rental.
Notes about licenses:
-
A valid license from the Renter's state of residence or country of origin is required (i.e., must not be
expired,
must not have any restrictions).
- An International Driving Permit or license is acceptable but is not required.
-
A military license is acceptable as long as it is accompanied by the Renter's state of residence license, as
well
as
proof that the Renter is on active duty.
- A Learner's Permit is not an acceptable license.
-
A temporary license, permit or application for a Driver's License may be acceptable. Always check with your
local
Department of Motor Vehicles to verify that such paperwork is valid and has not expired.
- Some states will hold a driver's license after a ticket has been issued by police. This ticket is not
acceptable.
How is renting a Toyota from a dealership different than renting one from a traditional rental vehicle
company?
Unlike most conventional vehicle companies, Toyota offers:
-
A better vehicle: Every rental is a new model Toyota, known for safety, refined styling, and smart
technology. A
better experience: Toyota delivers a fast, frictionless experience, with no lines and no upsells.
-
Mobile lifestyle integration: The Toyota app lets customers choose their exact pick-up/drop-off times,
select
desired vehicle class, and provide driver’s license and insurance details ahead of time
Is the rental vehicle equipped with connected services? If so, how are they used?
Toyota Connected Services Privacy and Protection Notice.
Your rental vehicle may wirelessly transmit location, driving, and vehicle health data to provide Connected
Services
and for internal research and data analysis. Connected Services include the use of this vehicle data to
respond to
emergencies, navigation assistance, and/or to activate remote services.
We also collect and use your personal information to facilitate your usage of Connected Services, fulfill your
requests, and to manage our relationship with you.
To learn more, please visit www.toyota.com/privacyvts.
What privacy rights are customers entitled to under CCPA (California Only)?
California Consumers
Effective January 1, 2020, the California Consumer Privacy Act of 2018 (CCPA) gives you certain privacy rights
related
to your personal information which are in addition to any privacy rights set forth in the Toyota Privacy
Statement
and
Privacy Notice for Connected Services. Please visit the Toyota California Privacy Policy for additional
information.
Customer Support: Where can I find the toll-free customer support number?
Our customer support line (800-331-4331) is available Monday through Friday 8AM to 8PM EST and on Saturday
from
9AM
– 7PM EST. If you are calling to inquire about a specific reservation, we recommend you call the dealership
directly.
We
also are happy to answer questions or requests submitted online on https://www.toyota.com/support/contact-us.
How do I return a Toyota rental vehicle?
Return the vehicle to the dealership you rented from.
Will I be responsible for fuel and tolls?
Re-fueling is encouraged but optional. If you skip it, the dealership will charge for the difference in fuel
(in
accordance with the rental agreement).
Upon finishing check-out, your reservation will end, and you will receive a receipt directly from the
dealership.
Can I rent a Toyota by walking up rather than reserving online?
Dealerships can only accommodate walk-up requests, if they have vehicles available. Reserving your rental
vehicle
online or through the Toyota App before your specified pick-up time notifies the dealer when you are arriving.
That
way we can have your rental ready for you.
How many miles are included in my rental?
Mileage limitations are subject to dealership rental agreement terms. Please inquire with the dealership if
you plan
to take the vehicle out of state.
Are there any geographical restrictions?
Your rental vehicle may be driven anywhere in the United States and Canada, as long as it is returned to the
same dealership you picked up from.
If the vehicle is driven off road, Toyota will be notified. Also, additional charges may be incurred.
Can I rent a vehicle at one Toyota dealership and return it to another?
At this time the vehicle must be returned to the Rent a Toyota dealership where it was rented. Check with your
dealer
about off-site pick-up services.
Can I buy the vehicle I am renting?
Absolutely. Most Rent a Toyota vehicles are available to purchase after their short four-month in-service
period.
Please check with your dealer for details.
Can I take the vehicle I rented into Mexico or Canada?
Rent a Toyota vehicles are allowed in the continental United States and Canada. Rent a Toyota vehicles are not
covered
in Mexico.
What methods of payment are accepted?
Toyota only accepts major credit cards: Visa, Mastercard, American Express, and Discover.
The credit card must be in the same name as the driver of the rental.
What is Toyota’s billing policy and grace period for returns past the reservation's scheduled return
time?
Toyota’s grace period is determined by the policy in place at the Toyota dealership you rent from. Your rental
period
begins at the time you pick-up your rental. If you find you need to extend your rental and return later than
originally expected (i.e. an active reservation), you can call the dealership to do so.
Additional rate charges are subject to applicable taxes and fees.
If you have other questions about extending your rental or making other arrangements for vehicle return, feel
free
to
contact the dealership you rented from.
What is the price per day of a Toyota rental?
Pricing is dependent on the vehicle you choose to rent. Depending on the dealership, price per day per vehicle
is
subject to change.
Do I need to bring my rental vehicle with a full tank of gas?
This decision is completely up to you. If the vehicle is returned with less fuel than you began your trip
with, you
will be subject to costs outlined within the terms of the rental agreement.
What is the toll processing fee?
Toll processing fees are subject to local rates and guidelines.
What are the trip protection coverage options for my rental?
Trip protection options will be covered with you within your rental agreement at the dealership.
You can choose to opt in or out at the time of rental.